Refund policy

Blue is the trading name of Blue Lifestyle Ltd, company number 11532620. For cancellations, returns or a problem with an order, email hello@bluelifestyle.co.

Unopened Products And Change-Of-Mind Returns

We accept change-of-mind returns of unopened, unused products with their original product seals intact within the cancellation period below. Please return them in their original packaging where possible.

We do not accept opened or used products for change-of-mind returns to the extent that the law allows this. In particular, a statutory cancellation right is lost when goods supplied sealed are genuinely unsuitable for return for health protection or hygiene reasons and that seal has been broken after delivery.

Opening an outer delivery box or ordinary outer tray packaging does not, by itself, remove a statutory cancellation right. Where that right still applies, you may inspect the goods as you reasonably could in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to inspect them, but only where the law permits it.

Opened-product restrictions never remove your statutory rights for faulty, damaged, incorrectly supplied or misdescribed goods. Buying a food supplement does not, by itself, make it non-refundable.

UK Online Cancellation Rights

Where the statutory cancellation right applies, you can cancel without giving a reason from the time you order until 14 days after the day you, or someone you nominate other than the carrier, receives the goods. If one order arrives in separate deliveries, the period runs from the day after the last item, lot or piece is received.

For a subscription contract covering regular deliveries, the initial statutory period normally runs from the first delivery. Stopping future subscription charges is separate; see our Subscription and Cancellation Policy.

Tell us that you wish to cancel by emailing hello@bluelifestyle.co or writing to Blue Lifestyle Ltd at the Fulford House address below. Any clear statement is sufficient. You do not need our prior approval, a return authorisation number or a particular form to exercise a statutory cancellation right. A notice sent before the cancellation period ends is in time.

Send the goods back without undue delay and within 14 days after the day you tell us you are cancelling, unless we have offered to collect them. Keep evidence of sending them. The optional cancellation form below may be used, but is not required.

If the law gives you a longer cancellation period or extends a deadline, that period or deadline applies. This policy does not retrospectively shorten rights relating to an earlier order.

Returns Address

Blue Lifestyle Ltd
Fulford House
Newbold Terrace
Leamington Spa
Warwickshire
CV32 4EA
United Kingdom

Please include your name and order number, or other information that helps us identify the purchase. For a fault or damage, contact us so we can discuss a suitable return or collection arrangement. This request does not make statutory rights conditional on approval.

Return Costs

For change-of-mind returns, you pay the direct cost of returning the goods where this was disclosed to you before you ordered. If it was not disclosed, we cover that cost. We also cover return costs where the law requires us to do so.

For faulty, damaged, incorrectly supplied or misdescribed goods, Blue pays the reasonable return costs required by law. You do not have to pay a restocking or refund-processing fee.

Refunds Following Cancellation

We refund payments without undue delay. If goods are being returned and we have not offered to collect them, we may wait until we receive them or evidence that you sent them, whichever happens first. The refund is due within 14 days after that earlier event. If we have offered collection, or no goods need to be returned, the deadline is 14 days after your cancellation notice.

When you cancel the whole order under your statutory cancellation right, we also refund the standard outbound delivery charge you paid. If you chose a more expensive delivery option, we need only refund the cost of the least expensive standard delivery offered.

Refunds use the original payment method unless you expressly agree otherwise, without a fee. Any deduction for excessive handling must be permitted by law; it cannot be made where we failed to provide the required cancellation information before the contract.

Faulty, Damaged, Incorrect Or Misdescribed Goods

Please contact hello@bluelifestyle.co as soon as reasonably possible with a description of the problem and proof of purchase. An order number, photographs and batch details, where available, can help us investigate, but are not the only acceptable evidence.

There is no 48-hour limit on your statutory rights. Depending on the circumstances, you may be entitled to reject the goods for a refund, receive a replacement or obtain another remedy. We will provide the remedy required by consumer law, including where a problem is discovered after opening the product.

Where you are entitled to a statutory refund for rejected goods, we will refund without undue delay and within 14 days after we agree that you are entitled to it. This does not make your underlying entitlement discretionary or remove other applicable deadlines.

If an order is missing or damaged in transit, contact us. We remain responsible for resolving problems with the carrier we arrange; you do not have to pursue that carrier yourself to obtain a remedy from Blue.

Optional Cancellation Form

Complete and send this form only if you wish to cancel your contract. You may instead send any other clear cancellation statement.

To: Blue Lifestyle Ltd, Fulford House, Newbold Terrace, Leamington Spa, Warwickshire, United Kingdom, CV32 4EA. Email: hello@bluelifestyle.co.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Goods or services: ____________________

Ordered on (*)/received on (*): ______________________

Name of consumer(s): ______________________________

Address of consumer(s): ____________________________

____________________

Signature of consumer(s), only if this form is notified on paper: ______________________

Date: ______________________

(*) Delete as appropriate.

These UK rights do not exclude any mandatory consumer protection that applies where you live. Nothing in this policy limits your statutory consumer rights.