Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Blue®.

These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order with us, you agree to these Terms, along with our Privacy Policy and Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Throughout these Terms, “Blue®”, “we”, “our”, and “us” refer to Blue Lifestyle Limited.

SECTION 1 — ELIGIBILITY

By using our Services, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian.

You agree that all information provided to us, including billing, payment, and shipping information, is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

SECTION 2 — PRODUCTS

We aim to ensure all product descriptions, imagery, and information displayed on our website are as accurate as possible.

However, product appearance, colours, and packaging may vary slightly depending on your device settings or manufacturing updates.

As part of our commitment to continuous improvement, we reserve the right to amend, update, discontinue, or limit products at any time without notice.

SECTION 3 — ORDERS

Placing an order with Blue® constitutes an offer to purchase.

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order where we reasonably suspect fraudulent activity, pricing errors, misuse of promotions, or unauthorised resale.

Once your order has been confirmed, changes or cancellations may not be possible.

SECTION 4 — PRICING AND PAYMENT

All prices shown on our website are listed in GBP unless stated otherwise.

Shipping costs, taxes, duties, and import fees may be applied separately at checkout depending on your location.

We reserve the right to change pricing, promotions, or product availability at any time without notice.

By placing an order, you confirm that you are authorised to use the selected payment method.

SECTION 5 — SHIPPING

Delivery estimates are provided for guidance only and are not guaranteed.

Blue® is not responsible for delays caused by shipping carriers, customs processing, adverse weather conditions, or circumstances outside our reasonable control.

If your order is lost, arrives damaged, or is significantly delayed, please contact us at hello@bluelifestyle.co and we will work with you to resolve the issue.

International customers are responsible for any customs duties, local taxes, or import fees applicable within their country.

SECTION 6 — REFUNDS AND RETURNS

Due to the nature of our products, all food supplements and consumable items are non-returnable and non-refundable once purchased.

This policy exists for hygiene, health, and safety reasons.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at hello@bluelifestyle.co with your order number and supporting photographs where applicable.

Approved refunds or replacements will be processed in accordance with our Refund Policy.

SECTION 7 — HEALTH DISCLAIMER

Blue® products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

All information provided through our website, emails, social channels, and marketing materials is for general informational purposes only and should not be considered medical advice.

You should consult a qualified healthcare professional before using any food supplement, particularly if you are pregnant, nursing, taking medication, or have an existing medical condition.

Individual experiences and results may vary.

SECTION 8 — INTELLECTUAL PROPERTY

All content on this website, including branding, product names, logos, text, graphics, imagery, videos, and design assets, is the property of Blue® or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

SECTION 9 — THIRD-PARTY SERVICES

Our website may contain links to third-party websites, tools, or services.

We are not responsible for the content, policies, or practices of any third-party services and encourage you to review their terms independently.

SECTION 10 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be processed by trusted third-party providers including Shopify, payment processors, fulfilment partners, and analytics providers in order to operate our Services.

SECTION 11 — PROHIBITED USE

You may not use our Services:

• For unlawful or fraudulent purposes
• To infringe intellectual property rights
• To distribute harmful software or malicious code
• To misuse promotions, discounts, or referral schemes
• To interfere with the operation or security of the website

We reserve the right to suspend or terminate access to our Services where misuse is suspected.

SECTION 12 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Blue® shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.

Nothing within these Terms limits any rights you may have under applicable consumer protection laws.

SECTION 13 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 14 — CHANGES TO THESE TERMS

We reserve the right to update or amend these Terms at any time.

Any changes will take effect immediately upon publication on our website.

Continued use of our Services following any updates constitutes acceptance of the revised Terms.

SECTION 15 — CONTACT

For any questions regarding these Terms, your order, or our Services, please contact:

Blue Lifestyle Limited

hello@bluelifestyle.co